RACC fundamentals

Raya Contact Center engages in the provision of business process outsourcing services. It operates through the following segments: Contact Center Services; Inside Sales Channel Management; Back Office Services; and Professional Services. The Contact Center Services focuses on the customer service, technical support, inbound sales, and tele-marketing. The Inside Sales Channel Management segment comprises of account profiling, campaign management, lead management, and account management. The Back Office Services segment consists of data management, finance and accounting, payroll processing, and supply chain management. The Professional Services segment involves in the call center hosting, contact center training, social media, contact center, and start-up consultancy. The company was founded on February 14, 2001 and is headquartered in Cairo, Egypt.