Knosys Limited is engaged in the business of computer software development and licensing. The Company offers Knosys, which is an enterprise grade knowledge management software platform for customer service and support organizations. Its features include Indexing, Business Process, Optimization, Collaboration and Integration. Its Knowledge Query Language (KwQL) is a search function that searches for knowledge, as opposed to content. Its Business Process Wizards facilitates decision making, guiding users through complex business processes by presenting information in a tiered and manageable form. Reporting and Optimization Tools, which includes the Knosys learning engine allows knowledge delivered through its workflow tools. Its Collaboration tools enable employees to share information and identify experts, and work through the task together. Knosys structures the content ensuring that deployment of the knowledge is tailored to the specifics of what is to be done and when to do it.