Reviews from actual traders
great
Hello!
Thank you for taking the time to rate our platform.
We're thrilled to learn that your experience with us has been positive.
If you have any suggestions on how we can further enhance your experience, please feel free to reach out to us anytime at feedback@capital.com.
Your support means the world to us.
Regards,
The Capital.com Team
i havent received my withdrawl request yet
Hello Jordan,
Thank you for rating our services.
When you make a card payment to our platform, it typically involves instant authorization from your bank or card issuer. We receive confirmation of the payment approval in real-time, allowing us to credit your account and provide access to the amount.
However, withdrawals from the platform to your bank account involve additional steps and different financial institutions. Once you request a withdrawal, we initiate a transfer of funds to your bank. This process usually includes verification and processing steps on both ends to ensure the transaction's security and accuracy. Additionally, banks often have their own internal processing times for incoming transactions.
The 3-5 business day timeframe for withdrawals is often due to these verification processes and the interbank settlement system's inherent delays.
While we may process your withdrawal promptly, the actual transfer of funds between banks may take a few days to complete due to factors like clearing protocols, anti-money laundering checks, and other security measures.
We processed your withdrawal as per your request yesterday, April 16, 2024. If you do not receive it within the above-mentioned timeframe, we are here to help.
Do not hesitate to contact us anytime at helpdesk@capital.com.
Regards,
The Capital.com team
Too much fees
Hello!
Thank you for rating our platform.
At Capital.com, we pride ourselves on being a free-to-use platform. You'll only incur a small fee called the spread per trade, as well as the overnight fee if you decide to keep your positions open overnight.
Additionally, there are no charges for depositing or withdrawing funds from your account. For further details on our fees, we encourage you to visit our website at https://capital.com/charges-and-fees.
If you would like a detailed explanation of our fees and the exact numbers you have paid thus far, please don't hesitate to contact us at any time at helpdesk@capital.com.
We look forward to hearing from you soon.
Regards,
The Capital.com Team
thank you capital
Hello!
We're grateful for your feedback on our platform.
It's fantastic to hear that you had a great experience using our services.
If there's ever anything we can do for you or if you have any suggestions, please reach out to us at support@capital.com.
Regards,
the Capital.com Team
good
Hi there!
Thank you for sharing your thoughts about our platform.
We're thrilled that you had a positive experience during your time with us.
If there's anything we can assist you with or if you have any feedback, please feel free to drop us a line at feedback@capital.com
Regards,
The Capital.com Team
Not bad I give you that
Greetings!
We appreciate you taking the time to provide feedback on our platform.
It's great to know that you had a positive experience with us.
Should you have any questions or ideas to share, feel free to reach out to us anytime at feedback@capital.com
Regards,
the Capital.com Support Team
Withdrawal taking almost 1 week. and some time more. If i want to add money then its immediately added but withdrawal why took one week or some time more.
Hello!
Thank you for rating our services.
When you make a card payment to our platform, it typically involves instant authorization from your bank or card issuer. We receive confirmation of the payment approval in real-time, allowing us to credit your account and provide access to the amount.
However, withdrawals from the platform to your bank account involve additional steps and different financial institutions. Once you request a withdrawal, we initiate a transfer of funds to your bank. This process usually includes verification and processing steps on both ends to ensure the transaction's security and accuracy. Additionally, banks often have their own internal processing times for incoming transactions.
The 3-5 business days timeframe for withdrawals is often due to these verification processes and the interbank settlement system's inherent delays. While we may process your withdrawal promptly, the actual transfer of funds between banks may take a few days to complete due to factors like clearing protocols, anti-money laundering checks, and other security measures.
In essence, the instant nature of card payments is facilitated by real-time authorization systems, while the delay in withdrawals is a result of the inherent complexities and verification procedures involved in transferring funds between different financial institutions.
Please contact us at helpdesk@capital.com, and we will be happy to review your withdrawal.
Regards,
The Capital.com Team
So far, So good
Hello!
Thank you for rating our platform.
We're delighted to hear that your experience with us was positive.
If you need any assistance or have suggestions, please don't hesitate to contact us at feedback@capital.com.
Regards,
The Capital.com Team
good
Hi there!
We appreciate the 5-star rating very much! Your opinions are very important to us.
With regards,
Capital.com
nice
Hi there!
We appreciate your 5-star rating.
Your feedback is really important to us.
Regards,
The Capital.com team
Good
Hi there!
We want to express our gratitude for taking the time to rate our platform.
Your support is deeply appreciated.
Regards,
The Capital.com Team
Hello!
Thank you for dedicating your time to rate our platform.
Your support is what drives us forward.
Regards,
The Capital.com Team
Hello!
Thank you for your lovely comment.
We truly appreciate your support.
Regards,
the Capital.com team.
When I buy or sell it puts me like 100- which I have to wait for please fix this when I sell I want it to be on the same price not lower or higher
Hello!
Thank you for sharing your feedback with us.
It's important to note that our platform displays both BID and ASK prices for enhanced precision.
When executing BUY positions, they are executed at the ASK price and closed at the BID price. Conversely, for sell positions, they are opened at the BID price and closed at the ASK price.
You have the flexibility to switch between charts at any time in both the mobile app and web version. However, please keep in mind that Tradingview only displays BID prices.
The difference between the BID and ASK prices is known as the spread. When opening a position, you are immediately charged the spread based on your position's size and the current spread values. This may result in a small instant unrealized loss, which can be confusing.
For example, the spread for GOLD at the time of my response is 0.30 USD per ounce (2338.20 USD). If you open a position of 10 ounces, you will incur an instant unrealized loss of 3 USD.
If you require further clarification or have additional questions, please don't hesitate to email us at helpdesk@capital.com.
We are here to assist you and continually enhance your trading experience.
Regards,
The Capital.com Team
too high fees,not enough indicator types.
Hello!
Thank you for sharing your feedback with us.
Please reach out to us at helpdesk@capital.com with more information regarding the fees you are referring to, along with some examples of the missing indicators you would like us to add.
We look forward to hearing from you.
Regards,
The Capital.com Team
Capital.com is no doubt one of the best brokers out there. But I would really love it if you guys could incorporate the cryptocurrency method of funds deposit & withdrawal in your deposit/withdrawal category.
Hello!
Thank you for your positive review.
We truly appreciate your support.
Your feedback means a lot to us, and it will be helping us improve.
If you have any additional suggestions, we would love to hear them at feedback@capital.com.
Regards,
The Capital.com Team
perfect
Hello,
Thank you for taking the time to rate our platform.
We're delighted to learn that you're enjoying a positive experience with us.
Your support means a great deal to us.
Regards,
The Capital.com Team
make reports trading better.... so bad windows app to use...
Hello Mohamad,
We sincerely appreciate you taking the time to rate our services.
Your positive feedback means a lot to us.
Please understand that while we strive to provide the best experience possible, certain aspects such as the Tradingview platform are beyond our direct control. We operate as a broker, leveraging integration to offer our traders a diverse range of trading methods.
Alternatively, you can easily access your reports directly from our platform or mobile app.
Should you have any additional questions or concerns, please don't hesitate to reach out to us at feedback@capital.com.
Regards,
The Capital.com Team